Privacy Policy — Novaloop

1. Overview

Novaloop Intelligence Inc. (“Novaloop”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal information in accordance with applicable laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in the course of operating our business and providing our services.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Scope

This Privacy Policy applies to personal information collected from:

customers and prospective customers;
users of our websites, platforms, and services; and
business partners, service providers, and other individuals with whom we interact.

3. Consent

By providing personal information to Novaloop, you consent to its collection, use, and disclosure as described in this Privacy Policy and as permitted or required by law.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at info@novaloop.ca. Withdrawal of consent may affect our ability to provide certain services.

Where you provide personal information about another individual, you represent that you have obtained all necessary authority and consent.

4. Information We Collect

We collect personal information that is necessary for our business operations and service delivery, including:

a. Identification and Contact Information: Name, email address, telephone number, mailing address, and related identifiers.
b. Account and Service Data: Information provided when creating or managing an account, using our services, or submitting content.
c. Transaction and Payment Information: Billing details and payment-related information.
d. Technical and Usage Data: IP address, device identifiers, browser type, operating system, usage patterns, and interaction data.
e. Third-Party Information: Information received from third-party integrations or partners, subject to their respective privacy policies.
f. Website Enquiries: When you use the contact form on our website, we collect your first and last name, company, email address, and any message you choose to include. We use this information to respond to your enquiry.
g. Cookies and Tracking Technologies: Our website does not use cookies, analytics, or advertising trackers.

5. How We Use Personal Information

We use personal information for legitimate business purposes, including to:

provide, maintain, and improve our services;
authenticate users and ensure account security;
manage customer relationships and provide support;
process transactions and fulfill contractual obligations;
conduct analytics, research, and product development;
communicate with users regarding services, updates, and relevant offerings;
detect, prevent, and investigate fraud or unauthorized activity; and
comply with legal and regulatory requirements.

6. Disclosure of Personal Information

We may disclose personal information in the following circumstances:

to service providers performing functions on our behalf (e.g., website hosting, customer relationship management, email, scheduling, and payment processing). For our website, these include DigitalOcean (hosting), HubSpot (contact form and customer relationship management), and Google (email);
within Novaloop and its affiliated entities;
in connection with financing, mergers, acquisitions, or other business transactions;
to legal or regulatory authorities where required or permitted by law; or
with your consent.

We do not sell personal information.

7. Data Storage and Transfers

Personal information may be stored and processed in Canada or other jurisdictions where our service providers operate. In such cases, information may be subject to the laws of those jurisdictions. Information submitted through our website is stored by our service providers, which may process it in the United States.

8. Security Safeguards

Novaloop implements commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, loss, or disclosure.

While we take appropriate measures, no system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law, after which it is securely deleted or anonymized.

10. Your Rights

Subject to applicable law, you may have the right to:

access the personal information we hold about you;
request corrections to inaccurate or incomplete information;
withdraw consent to certain uses; and
request deletion of your personal information.

Requests may be submitted to info@novaloop.ca.

11. Cookies and Website Analytics

Our website does not set cookies or use analytics or advertising trackers. Our hosting providers process limited technical information, such as IP addresses, to deliver the website securely and protect it from abuse. If this changes, we will update this policy before introducing any such technology.

12. Third-Party Services

Our services may include integrations or links to third-party platforms. Novaloop is not responsible for the privacy practices of such third parties.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted with a revised effective date.

14. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact:

Novaloop Intelligence Inc.
Toronto, Canada
Email: info@novaloop.ca